Speech Tally - Support Documentation & FAQ
Table of Contents
- Getting Started
- How to Use
- Frequently Asked Questions
- Troubleshooting
- Feature Requests & Feedback
- Contact Support
Getting Started
What is Speech Tally?
Speech Tally is a professional tally counter designed specifically for Speech-Language Pathologists (SLPs) to track client responses during therapy sessions. It allows you to monitor up to 4 clients simultaneously, recording correct and incorrect responses with instant accuracy calculations.
Who is Speech Tally for?
- Speech-Language Pathologists (SLPs)
- Speech-Language Pathology Assistants (SLPAs)
- Graduate students in speech-language pathology programs
- Special education teachers
- Parents following home therapy programs
System Requirements
- Device: iPhone or iPad
- iOS Version: iOS 15.0 or later (check app listing for exact minimum)
- Storage: Less than 5 MB
- Internet: Not required (works completely offline)
How to Use
Basic Usage
1. Adding Client Names
To add or edit a name:
- Tap the name area at the top of any client card
- Type the client’s name (or initials for privacy)
- Tap “Save”
Tip: Use initials or ID numbers instead of full names for HIPAA compliance.
2. Recording Responses
Correct Response (+):
- Tap the green “+” button
- Increments both numerator and denominator
- Example: 5/10 → 6/11
Incorrect Response (−):
- Tap the red “−” button
- Increments denominator only
- Example: 5/10 → 5/11
3. Viewing Accuracy
Toggle between views:
- Count view: Shows fraction (e.g., “8 / 10”)
- Percentage view: Shows accuracy (e.g., “80%”)
To switch:
- Tap “Count” button for fraction view
- Tap “%” button for percentage view
4. Undo Function
To undo the last action:
- Tap “Undo” button on any client card
- Reverses the most recent tap (green or red)
- Can undo multiple times in sequence
When undo is disabled:
- Button is grayed out when no history exists
5. Reset Functions
Individual Reset:
- Tap “Reset” on a specific client card
- Clears only that client’s data
- Name remains unchanged
Clear All:
- Tap “Clear All” button (top left)
- Choose an option:
- Clear All Counts: Resets all tallies, keeps names
- Clear All Counts and Names: Complete reset
- Cancel: No changes made
Frequently Asked Questions
General Questions
Q: Does Speech Tally require an internet connection?
A: No! Speech Tally works completely offline. All data stays on your device.
Q: Do I need to create an account?
A: No account required. Just download and start using immediately.
Q: Is my data private?
A: Yes. All data is stored locally on your device. We never collect, transmit, or store any of your information.
Q: Does Speech Tally track me or show ads?
A: Absolutely not. No tracking, no ads, no analytics. Your privacy is paramount.
Q: Can I track more than 4 clients at once?
A: Currently, Speech Tally supports 4 simultaneous clients. This is designed to match common therapy group sizes while maintaining a clean, uncluttered interface.
Q: Does Speech Tally export data or create reports?
A: Currently, Speech Tally is designed for in-session data collection. Data export is not available in version 1.0, but may be added based on user feedback.
Using Speech Tally
Q: What’s the best way to use Speech Tally during therapy?
A:
- Place device within easy reach
- Keep screen unlocked during session
- Use initials instead of full names for privacy
- Tap buttons as responses occur in real-time
- Review percentages at end of session
Q: Can I use Speech Tally with my Apple Watch?
A: Not currently. Speech Tally is available for iPhone and iPad only.
Q: What happens if I accidentally close the app during a session?
A: Your data is automatically saved. When you reopen the app, all counts and names will be exactly as you left them.
Q: Can I use Speech Tally on multiple devices?
A: Speech Tally can be installed on any device associated with your Apple ID. However, data does not sync between devices—each device maintains its own local data.
Q: How do I take screenshots of my data for documentation?
A: Use your device’s standard screenshot function (Volume Up + Side Button on modern iPhones, or Home + Power on older models).
Technical Questions
Q: Why can’t I download Speech Tally?
A: Ensure:
- You’re using iOS 15.0 or later
- You’re signed into the App Store with your Apple ID
- You have sufficient storage space
- Your payment method is valid (if it’s a paid app)
Q: The app isn’t responding to my taps. What should I do?
A:
- Try force-quitting and reopening the app
- Restart your device
- Ensure you’re running the latest version
- Contact support if issue persists
Q: Will my data be lost if I update the app?
A: No. Data persists through app updates. However, always backup your device regularly.
Q: Does Speech Tally drain my battery?
A: No. Speech Tally is optimized for efficiency and uses minimal battery power.
Q: Can I use Speech Tally on iPad in landscape mode?
A: Yes! On iPad, Speech Tally displays a beautiful 2×2 grid layout in both portrait and landscape orientations.
Privacy & HIPAA
Q: Is Speech Tally HIPAA compliant?
A: Speech Tally does not collect or transmit any data, which supports HIPAA compliance. However, you are responsible for:
- Using initials or ID numbers instead of full names
- Keeping your device password-protected and encrypted
- Following your organization’s mobile device policies
- Not sharing your device with unauthorized persons
Q: Should I enter client names?
A: For maximum privacy, we recommend using:
- Initials (e.g., “JD”)
- Client ID numbers (e.g., “Client 142”)
- Generic labels (e.g., “Student A”)
Q: What data does Speech Tally collect?
A: None. We do not collect any data whatsoever. No analytics, no tracking, no personal information.
Q: Where is my data stored?
A: All data is stored locally on your device using iOS standard data persistence. If you have iCloud Backup enabled for your device, data may be included in your personal iCloud backup (under your control).
Billing & Subscription
Q: Is Speech Tally a subscription?
A: No. Speech Tally is a one-time purchase with no recurring fees.
Q: Are there in-app purchases?
A: No. All features are included in your purchase.
Q: Can I get a refund?
A: Refund requests are handled by Apple. Go to reportaproblem.apple.com and sign in with your Apple ID to request a refund within 90 days of purchase.
Q: Is there a free trial?
A: Check the App Store listing for current pricing and trial availability.
Q: Do you offer educational or institutional pricing?
A: Currently, Speech Tally uses standard App Store pricing. Contact us if you’re interested in bulk educational licensing.
Troubleshooting
Common Issues
Problem: App crashes when opening
Solutions:
- Force close the app (swipe up from app switcher)
- Restart your device
- Check for app updates in the App Store
- Delete and reinstall the app (note: this will clear local data)
- Contact support with your device model and iOS version
Solutions:
- Ensure app is fully loaded (wait 2-3 seconds after opening)
- Check if device storage is full (Settings → General → Storage)
- Force close and reopen the app
- Update to latest app version
Problem: Can’t edit client names
Solutions:
- Tap directly on the name area (not on Undo/Reset buttons)
- Allow keyboard to appear (may take 1-2 seconds)
- Restart app if keyboard doesn’t appear
This is normal behavior when:
- No taps have been made yet
- All history has been undone
- A reset was performed (clears history)
Problem: Numbers look wrong
Check:
- Green (+) button adds to both numerator and denominator
- Red (−) button adds only to denominator
- This is correct behavior for accuracy tracking
- Use Undo if you made a mistake
Problem: Lost my data after update
This is rare, but if it happens:
- Check if you have an iCloud backup before the update
- Restore from backup (Settings → General → Transfer or Reset iPhone)
- Contact Apple Support if issues persist
Feature Requests & Feedback
We love hearing from our users! Your feedback helps shape future versions of Speech Tally.
Currently Requested Features
Based on early feedback, users have requested:
How to Submit Feedback
Option 1: App Store Review
Leave a rating and review on the App Store. We read every review!
Option 2: Direct Contact
Email us at: customerservice@specialtybenchmarks.com
What to Include in Feedback
To help us understand your needs:
- Describe the feature or issue
- Explain your use case
- Include device model and iOS version (if reporting a bug)
- Screenshots if applicable
Try these first:
- Check this FAQ
- Restart the app
- Check for app updates
- Restart your device
Email: customerservice@specialtybenchmarks.com
Website: [your-website.com/speechtally]
App Store: Leave a review (we respond to all reviews)
Response Time: We typically respond within 24-48 hours on business days.
What to Include in Support Requests
Help us help you faster by including:
- Device model (e.g., “iPhone 14 Pro”)
- iOS version (Settings → General → About → Software Version)
- App version (Settings → [Your Apps] → Speech Tally)
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
Tips & Best Practices
Clinical Use Tips
- Privacy First: Use initials or ID numbers for client names
- Clean Screen: Keep screen clean for accurate tapping during sessions
- Device Position: Place device on flat surface within reach
- Quick Glance: Use percentage view for quick progress checks
- Session End: Screenshot final data before resetting
- Backup Data: Manually record final percentages in client notes/documentation
Efficiency Tips
- Pre-label Clients: Enter names before session starts
- Muscle Memory: Keep device in same position each session
- One Hand Operation: On iPhone, designed for one-handed use
- Haptic Feedback: Feel the tap confirmation without looking
- Batch Reset: Use “Clear All Counts” between session days while keeping names
Professional Tips
- Billing Documentation: Screenshot percentages for session documentation
- Progress Monitoring: Take weekly screenshots to show progress over time
- Group Therapy: Color-coded cards help quickly identify clients
- Mixed Groups: Use for mixed goal areas (one client per communication goal)
- Home Programs: Share screenshots with parents showing session accuracy
Updates & Changelog
Version 1.0 (Current)
- Initial release
- 4-client simultaneous tracking
- Correct/incorrect response buttons
- Percentage and fraction views
- Undo functionality
- Individual and bulk reset options
- iPhone and iPad optimization
Planned Features
Check our website for roadmap and upcoming features: [your-website.com/speechtally/roadmap]
About Speech Tally
Speech Tally was created by a [speech-language pathologist / developer / team] to solve a common problem in therapy sessions: accurately tracking multiple clients’ data without breaking therapeutic flow.
Traditional methods (paper tally sheets, golf counters, mental math) interrupt the natural therapy process. Speech Tally brings professional data collection into the modern age with a tool that’s as unobtrusive as it is powerful.
Our Commitment
- Privacy: We will never collect, sell, or share your data
- Simplicity: We resist feature bloat to keep the core experience clean
- Quality: Every update is thoroughly tested
- Support: We respond to every support request
Additional Resources
For Speech-Language Pathologists
- ASHA Resources: www.asha.org
- Evidence-Based Practice: [relevant resources]
- Data Collection Best Practices: [relevant articles]
For Developers
- Open Source: [If you decide to open source any components]
- API: [If you plan to offer API access]
- Technical Documentation: [If applicable]
Legal
Terms of Use
By using Speech Tally, you agree to use the app in accordance with all applicable laws and regulations, including HIPAA and other healthcare privacy laws.
Privacy Policy
Read our full privacy policy at: [your-website.com/speechtally/privacy]
Summary: We don’t collect any data. Everything stays on your device.
License
Speech Tally is proprietary software. All rights reserved. © 2025 [Your Name/Company]
Thank You!
Thank you for choosing Speech Tally. We’re honored to be part of your clinical toolkit.
If Speech Tally helps you provide better therapy, please:
- ⭐ Rate us on the App Store
- 💬 Leave a review
- 📢 Tell your colleagues
Your support helps us continue improving Speech Tally for the entire SLP community.
Last Updated: October 10, 2025
Version: 1.0 Support Documentation
For the most current information, visit: [your-website.com/speechtally/support]